The following issues, patches, and updates were addressed in our latest update to ServiceWorks:
New Features
- New Report: Potential Duplicate Customer Report
- Messages can now be sent to technicians directly from the schedule view | Click here for more info
Resolved Issues
- Resolved issue where printing the warranty invoice would merge the invoice number and order number columns
- Addressed error where items marked as taxable would have the box unchecked when added to jobs
- Fixed issue with barcode scanning not reading or duplicating items within the mobile app
- Collected Today column in the route sheet now displays the correct amount throughout daily usage
- Addressed error where recurring jobs logged the incorrect user during creation in the Job Log
Mobile App
- Added a Job Status dropdown field to the Job Search menu | Click here for more info
- Customer Address Image now appears in job page | Click here for more info
Enhancements
- Improved Parts Needed workflow | Click here for more info
- Improved Purchase Order workflow | Click here for more info
- Improved workflows with status updates to Service Bench | Click here for more info
- Added visible indicator for red flagged customers in the schedule view
- Added the following dropdown fields to the Customer Custom Field report
Customers: All, Recurring, & Non-Recurring
ecurrences: Weekly, Bi-Weekly, Monthly, Quarterly, & Yearly
We update ServiceWorks over the weekend when a patch or update will also affect the mobile app. This prevents our customers from getting an update notice on their mobile devices when starting their workday. Please look for our maintenance notification emails. Please note, the morning after a promotion to the system, you may see some temporary slowness when first logging into your account. This will clear up quickly as your system takes in the new updates.
Need More Assistance?
Contact us:
Live Chat: app.service.works
Email: support@service.works
Phone: 636-220-4363 Ext. 1
