API vs Customer Portal: What’s the Difference?
API (Application Programming Interface): Imagine you own an online store, and you want to display real-time product prices on your website. You decide to use a third-party payment processing service that provides an API. Through the API, your website can make requests to the payment processing service, and in return, it receives the current prices of products. This happens behind the scenes, and your website uses the API to integrate and fetch data from the payment processing service programmatically.
Customer Portal: On the other hand, a customer portal in this context would be a user-friendly website where your customers can log in. Inside the portal, they can view their order history, track current shipments, update their shipping address, and manage their payment methods. The customer portal is the interface directly accessible to your customers, allowing them to interact with your online store and manage their account information.
In short, the API facilitates the exchange of data between your website and the payment processing service, while the customer portal is the website interface where customers interact with your online store directly.
What You’ll Need for ServiceWorks Integration
With your ServicePower account, you’ll have two sets of login credentials; one for the customer portal (aka the initial login menu for ServicePower) and the other for the API. In order to correctly integrate your ServicePower account with ServiceWorks, you will need to enter your API credentials into the Claim Processor Setup.
To find your ServicePower API credentials, refer to your ServicePower account. You will need to reach out to the ServicePower Servicer support team directly to receive your API key
Phone #: 1-800-377-3678 or 877-560-9495
Email: service@servicepower.com
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