Occasionally, even with our diligent efforts, a claim may be rejected due to missing or inaccurate information. The following outlines common issues leading to claim rejection and provides guidance on addressing them. Understanding and addressing these issues should contribute to future error-free claim submissions.
Before you begin, please note that making updates in ServiceWorks to rectify errors will require a resubmission of the claim.
Blank Defect Code:
This is populated into the claim form from the Defect Code drop box found on the ServiceWorks edit job page and often times comes pre-populated with previously entered information
Depending on the brand selected for the product, this drop-down may have different entries. If the drop-down is blank, you can manually type in the code, and it will save. If you use that brand again, that code will be in the drop-down for future selection.
Note: Created defect codes will only save to the brand applied. To use the same defect code to a different brand, you’ll need to manually enter that defect code as well
Blank Repair Code:
Similar to the defect codes, these are populated into the claim form from the ServiceWorks edit job page and often times comes pre-populated with previously entered information
Depending on the brand selected for the product, this drop-down may have different entries. If the drop-down is blank, you can manually type in the code, and it will save. If you use that brand again, that code will be in the drop-down for future selection.
Note: Created repair codes will only save to the brand applied. To use the same repair code to a different brand, you’ll need to manually enter that defect code as well
This process will also work for rectifying the “Invalid Repair Category” error as well
Blank Distributor Number:
For some claims, a distributor number is needed. If this error is present, it can be addressed by following these steps:
Open the configuration tab by clicking on the cogwheel in the upper right-hand corner and navigating to Inventory Settings → Distributor
Once in the distributor menu, locate the distributor that needs a distributor number and click the Edit icon at the end of the row with its name
In the Distributor edit menu, click the Manufacturer Distributor Mapping tab
Once clicked, you can use the drop-down box provided to select a manufacturer among the list of created manufacturers in your account, and then enter in the associated account number in the field to the right. Once finished with the selection and entry, click Add to complete this process.
Blank OEM Number:
You may encounter issues with OEM numbers not being present in the manufacturer’s settings, as most claims processors require this to be defined prior to submitting claims.
To enter an OEM number for a manufacturer, click the cogwheel on the right side of the toolbar to open the Configurations tab. Once opened, navigate to Inventory Settings -> Manufacturer
Within your list of manufacturers, locate the specific one you want to add an OEM number to and click the pencil icon in the action column
And in the following menu, enter the appropriate OEM number within the field provided. Click Save when finished to store your changes.
Dealer Stock Repair:
This option can be selected on the job page in ServiceWorks by clicking the “Stock Repair” check box located between the Repair Code and the Part Billing drop-down fields.
Checking this box will indicate it is a dealer stock repair on the ServicePower claim form. If unchecked, it will indicate “No” on the claim form
Invalid Dispatch Number:
If this error message appears, please ensure that the dispatch field within the product warranty section in a job in has been filled in
Invalid/Inactive Part Number:
The “Invalid/Inactive Part Number” error message on a ServicePower claim form typically indicates that the part number you’ve entered is either incorrect or not currently in use or available in the system.
To resolve this error, you can follow these steps:
- Double-Check Part Number: Ensure that the part number you entered on the claim form is accurate and matches the part you intend to use for the service or repair. Typos or inaccuracies in the part number can lead to this error.
- Verify Part Status: Check the status of the part number in the system. It’s possible that the part you are trying to claim is no longer active or has been discontinued. Contact your organization’s parts department or supplier to confirm the status of the part.
- Use an Approved Part: If you are working under specific guidelines or warranties, make sure you are using a part that is approved by your organization or the manufacturer. Some systems may only accept certain authorized parts, and using an unapproved or generic part could trigger this error.
- Consult Documentation: Review any documentation or guidelines provided by your organization or the manufacturer regarding part numbers and their usage. This documentation may contain specific instructions for entering part numbers correctly.
- Use Alternate Part Numbers: In some cases, there may be multiple part numbers for the same component or product. Try using alternate part numbers if they are available and have been approved for use.
- Review Part Descriptions: Check the part’s description to ensure it matches the part number. Sometimes, discrepancies between the part number and description can lead to errors.
Invalid Part for Product:
This error can occur in various contexts, such as when filing a warranty claim or service request. To resolve this error, follow these steps:
- Double-Check Part Information: Review the part information you have entered on the claim form. Ensure that the part number, description, and any other relevant details are accurate and match the product you are servicing. Typos or incorrect data can trigger this error.
- Verify Product Information: Confirm that you have correctly identified the product or equipment for which you are submitting the claim. Make sure the product’s model number, serial number, and any other identifying information are entered correctly.
- Check Compatibility: Ensure that the part you are claiming is compatible with the product you are servicing. Some products have specific requirements for replacement parts, and using an incompatible part can trigger this error.
- Review Warranty or Service Agreement Terms: If you are submitting a warranty claim, review the terms and conditions of the warranty agreement. Check whether the part you are claiming is covered by the warranty and if it meets the criteria for warranty replacement.
Blank or Invalid Parts Invoice Number:
If this error is being presented, open the job related to the claim. Scroll down to the Item/Part list and then click on the “plus” icon in front of the item number
Once expanded, the Invoice# field is shown. Update the information in this box as needed
Zero Claim Amount:
Any claims for an amount of zero will not be accepted.
Invoice Number Already Used DTR:
This error message indicates that the parts on this invoice number have already been credited. Verify the invoice number or contact your Parts Distributor.
Blank Part Quantity:
If this error appears, it means you may not have a valid quantity amount entered in the job..
Open the related job within ServiceWorks and then scroll down to the Item/Part list section to ensure there is a quantity amount in the Qty/Serial field
Blank Purchase Date:
If this error is being presented, it means the Purchase Date field is empty.
On the the related job and scroll down to the Product section.
In this section, click the “See Additional Information” to expand the section and check the purchase date field.
Request Date is Greater Then Complete Date:
When the job is accepted from ServicePower, the schedule date will be populated when submitting the claim. The date of the claim cannot be earlier than the date shown in the Start Date field.
Claims Help & Information
Below is a table of terms and their definitions regarding submitting claims to ServicePower:
| Claim Information Manufacturer Name of the manufacturer. Authorization/Call Number If the service is within all manufacturer warranty policy limits this field is blank. If some special circumstances require authorization, then the authorization and/or call number obtained from the manufacturer must be entered in this field. Service Center Number Your assigned manufacturer’s service center number. Service Center Contract # If the work was performed under a service contract, then the service contract number must be entered in this field. |
| Model Information | |
| Model Number | Identifies the model number. Entry of a wrong but valid model number may appear as a Serial Number error. |
| Purchase Date | This is the date on which the unit was purchased by the consumer. If the unit is a stock repair this field should be left blank. |
| Serial Number | The serial number of the unit that was serviced. |
| Model Brand | The brand name of the product serviced. |
| Customer Information | |
| Last Name | Identifies the consumer’s last name. If the unit is owned by a company or organization enter the name here. If the unit is dealer stock, enter the dealer’s name here. |
| First Name | Identifies the consumer’s first name. This field is not required. |
| Address | Identifies the consumer’s address. If the unit is dealer stock, enter the dealers address here. |
| Zip/Postal Code | The consumer’s zip code is required. The system will automatically insert the consumer’s city and state after the claim is submitted. In Canada, the city and province must be keyed. |
| City | Identifies the consumer’s zip. See Zip/Postal Code. |
| State | Identifies the consumer’s state. See Zip/Postal Code. |
| Repair Information | |
| Parts Only | Click this box if the claim submitted is for a parts only repair. No labor will be calculated or paid. |
| Claim Number | The number assigned to the claim by the service center. |
| Request Date | This is the date on which service was requested. |
| Completion Date | This is the date on which service was completed. |
| Total Time (Min) | The time on the job in minutes. |
| Repair Category | Code and name fields which characterize the extent and location of the service. |
| Defect Code | From the drop down box, select the code indicating the customer’s complaint. |
| Complaint Description | A narrative description of the customer complaint(s). |
| Repair/Job Code | From the drop down box, select the code indicating the service performed. |
| Repair Description | A narrative description of the repair activities. |
| Schematic Location(s) | A code identifying where the on the repaired unit the part was used or soldering occurred. |
| Rework Number | For a rework due to a recall, this field will contain a number which validates the particular service that has been performed. |
| Usage Display | Enter the Television’s Usage display number. |
| Part Information | |
| More Parts | This field is preset to 2. If more than 2 parts were used in the repair, increase the number and click the More Parts button (limit 24 part lines). |
| Qty | The quantity used in repair for the individual part line. Note: If more than one part was used list them separately if each part was purchased on a different parts invoice. |
| Part # | The manufacturer part number for the part that was replaced. |
| Invoice # | The parts invoice number on which the part was purchased. Important: If the parts invoice number is missing or invalid, parts could be reimbursed at a different price then requested. |
| Part Cost | The price the service center is asking to be reimbursed for the part. Entry in this field is optional except for service contract repairs. |
| Ext | The extended dollar total of the part(s) entered. |
| Handling | The manufacturers parts handling charge. |
| Part Code | Manufacturer specific engineering code. Note: If required by the manufacturer this field must also be used on labor only claims. |
| Fault Code | Manufacturer specific service performed code. Note: If required by the manufacturer this field must also be used on labor only claims. |
| Sch Loc | Schematic Location. A code identifying where on the unit the part was used. |
| Distributor # | The manufacturer’s account number assigned to the parts distributor who you purchased the part from. |
| Ret’d Y/N | A check mark or a Y indicates that the defective part was returned to the manufacturer. |
| Delete | If you entered a part line and want to remove the part line from the claim, click the Dlt link. |
| Charges Information | |
| Total Labor | The total amount to be reimbursed for labor. |
| Total Parts | This field displays the total amount to be reimbursed for parts including handling. |
| Additional Other | The total of any additional labor not included in labor above such as labor adders, second man on job, sealed system extras, etc. |
| Mileage Amount | The total amount to be paid for mileage incurred in the repair of the unit. |
| Shipping Amount | The amount to be paid for shipping expenses incurred by the service center. |
| Freight Amount | The amount to be paid for the freight charges incurred by the service center. |
| Federal/GST Tax | Used for service contract parts tax in states where tax is not applied to the sale of the contract. In warranty claims are not taxable. In Canada use this field for GST tax. |
| State/PST Tax | Used for service contract labor tax in states where tax is not applied to the sale of the contract. In warranty claims are not taxable. In Canada use this field for PST tax. |
| Total Miles | Enter the TOTAL miles traveled to repair product including your deductible contracted agreement miles. |
| REJECT CODES | ||
| No | Reject Code | How to Correct the Rejection |
| 1 | Blank Claim Number | Enter a Valid and Unique Claim Number |
| 2 | Blank Service Center Number | Enter your manufacturer authorized service center number |
| 3 | Blank Model Number | Enter the manufacturer model number for the product repaired |
| 4 | Blank Serial Number | Enter the model’s serial number from the unit |
| 5 | Blank Purchase Date | All customer claims must contain a purchase date. If the unit is dealer stock, indicate this by marking the stock box |
| 6 | Blank Request Date | Enter the date repair service was requested |
| 7 | Blank Complete Date | Enter the date the repair was completed |
| 8 | Blank Start Date | Enter the date the technician started the repair |
| 9 | Blank Repair Category | *Enter the 2 digit EIA category code |
| 10 | Blank Customer Complaint/Failure Code | Enter the 4 digit EIA customer complaint code |
| 11 | Blank Service Performed | Enter the 4 digit EIA service performed code |
| 12 | Blank Consumer Last Name | *Enter the consumer’s last name or name of business |
| 13 | Blank First Name | Enter the consumer’s first name |
| 14 | Blank Consumer Address | Enter the consumer’s address |
| 15 | Blank Consumer Zip Code | Enter the consumer’s zip code/postal code |
| 16 | Blank/Invalid Consumer Phone Number | Enter the consumer’s phone number |
| 17 | Blank Customer Complaint Verbiage | Enter the consumer’s description of what is wrong with the product |
| 18 | Blank Repair Verbiage | Enter the description of the service performed on the product |
| 19 | Blank GE Job Code | Enter the GE 4 digit job code |
| 20 | Blank Dealer Name | *Enter the name of the store where the product was purchased by the customer |
| 21 | Blank Dealer Address | Enter the dealer’s address |
| 22 | Blank Dealer Zip Code | Enter the dealer’s zip code/postal code |
| 23 | Blank Dealer Number | Enter the dealer’s manufacturer account number |
| 24 | Blank Transmittal Number | Enter the parts distributor’s tracking number |
| 25 | Blank Distributor Number | Enter the parts distributor’s account number with the manufacturer. You may need to contact you parts distributor for this information. |
| 26 | Blank Part Quantity | Enter a part quantity. Quantity required to receive consideration for part payment |
| 27 | Blank Part Number | Enter a part number associated with the quantity or price listed |
| 28 | Blank Service Code | Enter Service Code |
| 29 | Blank TF Code | Enter a trouble found code |
| 30 | Blank TI Code | Enter a trouble indicated code |
| 31 | Blank Brand/MFD Code | Enter a manufacturer brand name or manufacturer code |
| 32 | Blank Parts Invoice Number | Enter the invoice # number used by part supplier for the part you are billing. |
| 33 | Blank Defective Part Number | Enter the part number you removed during the repair of the unit |
| 34 | Blank Compressor Serial Number | *Enter the serial number of the defective compressor that was removed |
| 35 | Invalid Claim Number | *The format of the claim number is invalid – claim should contain no special characters and be between 4 and 10 digits in length |
| 36 | Invalid Service Center Number | The service center number entered on this claim is not valid for the manufacturer. |
| 37 | Invalid Model Number | The model number is not valid for this manufacturer |
| 38 | Invalid Serial Number | The serial number is not valid for this model and manufacturer |
| 39 | Invalid Purchase Date | The purchase date is not a valid calender date, check the day of the month |
| 40 | Invalid Request Date | The request date is not a valid calendar date – check the day of the month |
| 41 | Invalid Complete Date | The complete date is not a valid calendar date – check the day of the month |
| 42 | Invalid Start Date | The start date is not a valid calendar date – check the day of the month |
| 43 | Invalid Repair Category | *The repair category must be a valid EIA code |
| 44 | Invalid Complaint/Failure Code | *The complaint code must be a valid EIA code or Failure Code must be a valid manufacturer failure code |
| 45 | Invalid Repair Code | *The repair code must be a valid EIA code |
| 46 | Invalid Job Code | *Enter a valid GE job code for the product line you repaired |
| 47 | Invalid Fault Code | Enter a valid fault code – see manufacturer for listing |
| 48 | Invalid Zip Code | *Enter a valid zip code/postal code |
| 49 | Invalid Province/State | *Enter a valid 2 digit State code/Canadian Province/MX for Mexico. |
| 50 | Invalid Dealer | The dealer name is wrong – check the spelling |
| 51 | Invalid Distributor | The distributor number is not on file. You may need to contact your parts distributor for this information |
| 52 | Invalid Part Number | The part number is not in manufacturers master parts file. Please check for missing dashes or substitution parts. |
| 53 | Invalid Part for Product | *This parts number is not valid for the repair of this product. |
| 54 | Invalid Defect or Corrective Action for Part | Invalid repair action code for this part. Please check tables and policy |
| 55 | Invalid Brand/MFD Code | The brand is invalid – check the spelling. Manufacturer code is invalid – please check policy |
| 56 | Invalid Parts Invoice Number | *Recheck your parts invoice – the mfg/distributor has rejected |
| 57 | Authorization/Call # Not On File | *Authorization not found in file – send copy to KPI |
| 58 | Invalid Service Center Location | Service Location would only apply when you have multiple location. Please verify with manufacturer is location is needed |
| 59 | Invalid Dispatch Data | Data on claim does not match dispatch data |
| 60 | Invalid Service Contract Number | Contract number is not in the master file – check accuracy of the number. |
| 61 | Invalid Battery Code Date | Battery code date is not valid |
| 62 | Blank Rate Record | No rate exists in file for this repair category on this product |
| 63 | Invalid CSE(Regional mgr) Code | Regional manager code is invalid |
| 64 | Missing Tax ID | Your Tax ID is required, please call KeyPrestige or manufacturer with this information |
| 65 | Invalid Policy Number | Policy is not on file – see manufacturer |
| 66 | Invalid Transaction/Req Number | Parts Distributor Transaction Repair number is not valid |
| 67 | Invalid Service Code | Service Code is not in the manufacturers service code file. |
| 68 | Warranty Claim Already Paid | Claim number for this Service Center has already been paid – we suggest you not reused claim number |
| 69 | Duplicate Customer Repair | Model/Serial has a previous repair within the last 30 days |
| 70 | Duplicate Stock Repair | Model/Serial number has a previous stock repair. |
| 71 | Not Auth Service Center on Req Date | *Request Date of service is prior to your contract date with the manufacturer |
| 72 | Inactive Model Number | *This model is inactive – no warranty claims will be paid on this model without an authorization |
| 73 | Not Eligible for Stock Repair | This product has been out of production for at least a year and too old for Stock repair. Contact the dealer for payment |
| 74 | Servicer Not Authorized Repair | Servicer is not authorized to repair this product line. Please contact the manufacturer for authorization |
| 75 | Out of Labor Warranty | Labor is out of warranty – do not resubmit without authorization |
| 76 | Out of Parts and Labor Warranty | Labor and Parts are out of warranty – do not resubmit without an authorization |
| 77 | Request Date < Purchase Date | Request date of Service is prior to Purchase date – check month and year |
| 78 | Request Date > Complete Date | Request Date is after the Completion date – verify month and day |
| 79 | Completion Date > Current Date | Completion date of service is after the current date – check month and day |
| 80 | Purchase Date Changed | Previous repair of this product has a different purchase date, verify serial number and purchase date |
| 81 | Past Submittal Date | Too many days from the time the product was repaired until claim was submitted. Must contact manufacturer for consideration |
| 82 | Claims Total over Mfg Limit | Wait for mfg to review. Total claim dollar amount is excessive. |
| 83 | Part Qty over Mfg Limit | Wait for mfg to review. Quantity of the same part is over manufacturer limit. |
| 84 | Part Total over Mfg Limit | Wait for mfg to review. Total $ payable for parts is excessive. |
| 85 | Shipping $ Over Mfg Limit | Wait for mfg to review. Shipping $ is over limit per claim |
| 86 | Freight $ Over Mfg Limit | Wait for mfg to review. Freight $ over limit per claim |
| 87 | Other $ Over Mfg Limit | Wait for mfg to review. Other $ amount requested is over claim limit |
| 88 | Labor Req’d Over Mfg Limit | Wait for manufacturer review – Labor $ amount is over limit |
| 89 | Repair not covered in Warranty | Service performed is not covered by manufacturer warranty – Claim is not payable without an authorization |
| 90 | Part Not Covered in Warranty | Part is not covered by manufacturer warranty – cosmetic or non functional parts are not covered by mfg. Authorization is required |
| 91 | Turnaround Time over Limit | The amount of time between request date of service and completion date of service is to great. Contact manufacturer for consideration. |
| 92 | Service Performed Req’s Parts | Repair code indicates parts were used for the repair, however there are no parts on the claim |
| 93 | Proof Of Purchase Req’d | Proof of Purchase is required. Please provide bill of sale. |
| 94 | Exchange Unit-No Warranty Repair | Unit is to be exchanged – it is not field serviceable. Authorization is required |
| 95 | No Requested Labor or Parts | Labor or parts must be requested for processing of claim |
| 96 | Factory Repair Only | No warranty is payable on Factory Repair only units. |
| 97 | Part Req’d Pre-approval | You must have an authorization to process freight |
| 98 | Freight Req’s Pre-approval | You must have an authorization for Freight to process for payment |
| 99 | Previously Rejected by the Mfg. | This claim has been submitted previously and is in rejected status. Please call KPI or your Manufacturer |
| 100 | Repair Soldered – Location Req | Repair code requires the schematic location of where or what was repaired. |
| 101 | Service authorized ECP only | Servicer is only authorized to submit claims electronically – Hard copy submission is not payable. |
| 102 | Labor Variance | Requested labor amount is too different than payable labor amount. |
| 103 | Authorization Code Already Used | This authorization number has already been used on a previously submitted claim |
| 104 | Invalid Authorization Data | The Model/Serial data on the claim does not match the Model/Serial data on the authorization. |
| 105 | Non-EDI/Send Hard Copy to Mfg | Repair of this product must be reviewed by the Mfg. Please send a hard copy of this claim to the Mfg. |
| 106 | Blank Fault Code | Enter a Fault Code on part line. |
| 107 | Blank Time Spent on Repair | Enter the Time you spend on this job in minutes. Example of 2 hours would be 120.0 minutes. |
| 108 | Not Purchased from Distributor | The Part Distributor on this claim indicates that the part was not purchased from them. Verify part distributor number or call your parts distributor |
| 109 | Invoice Number Already Used | Your Parts Distributor indicates that the parts on this invoice number have already been credit. Verify your invoice number or contact your Parts Distributor. |
| 110 | Mileage $ Over Mfg Limit | Mileage requested is over Mfg. limit. Please enter an authorization number. |
| 111 | Mileage Req’s Pre-Approval | Mileage requires an authorization number – please enter your authorization number |
| 112 | Blank Repaired Part Number | List the part number that was repaired or perceived to be the cause of the failure. |
| 113 | Blank Repair Code | Enter Repair Code |
| 114 | Part Req’s Schematic Loc | Enter the schematic location of where the part was replaced. |
| 115 | Defect Req’s Schematic Loc | Repair Code requires the schematic location of the repair. |
| 116 | Purchase Date < MFG Year | Purchase date on the claim is prior to the date the product was manufactured. |
| 117 | Part Without Price | Part on claim has no reimbursement dollar value. Please verify part number for substitution or contact the Mfg. |
| 118 | Part To Be Repaired Not Replaced | Part should be repaired instead of replaced |
| 119 | Not Authorized To Repair Speaker | Repair Center is not authorized by the Mfg. to repair speakers. |
| 120 | Part Not Returned | Part must be returned to the Mfg before any further processing of this claim. |
| 121 | Not Authorized for ECP | Repair center is authorized for Hard Copy claims only. Please send Hard Copy. |
| 122 | Missing/Invalid K-Mart/Sedeco Tag # | Please enter the tag number in the authorization field. |
| 123 | Missing AudioVox Authorization # | Please enter AudioVox number in the authorization field. |
| 124 | Scrapped Unit | Unit is refurbished/scrapped/stolen. Please contact the Mfg. |
| 125 | Unauthorized Dealer Stock Repair | Repair Center is not authorized by the Mfg. to do stock repairs for this Dealer. |
| 126 | Unsupported Manufacturer | This Manufacturer is not processed by KeyPrestige. |
| 127 | Dup Stock Different Svc Ctr | Previous stock repair on this unit by a different repair center. Contact the Mfg. for consideration of payment. |
| 128 | Previously Sent to Manufacturer | Claim number for the same Repair Center has already been sent to Mfg. |
| 129 | Service Contract Req’s Part Amt | Part has been submitted on claim without a requested dollar amount. Enter requested dollar amount. |
| 130 | Contract Not In Effect | Repair dates of service is after the expire date of contract. |
| 131 | Complete Date B4 Contract Date | Repair date of repair is prior to the effective date of the Contract |
| 132 | Covered Under MFG Warranty | Product is covered by Manufacturer Warranty. Please file this claim with product manufacturer. |
| 133 | Pdct Svcd Doesnt Match Svc Request | |
| 134 | Brand Doesn’t Match Svc Request | |
| 135 | Address Different Service Request | |
| 136 | Call Number Is Cancelled | Call Number has been cancelled. Please call Mfg. for new call number. |
| 137 | Labor Not Covered In Contract | Labor is not covered by the Contract. |
| 143 | Repair Type Invalid for Prod Svcd | Job Code on claim is not valid for the Product that was repaired. Please enter a new Job Code. |
| 144 | Call Number Required | Call Number is required for further processing of this claim. Enter a call number or contact the Mfg. for a call number. |
| 145 | Duplicate Part Entered | Same part number with the same invoice number has been entered more than once on this claim. Enter part on one line with a multiple quantity. |
| 146 | No Customer Reference Key | N/A |
| 147 | No Contract Coverage | Repair not covered by Contract |
| 148 | Audit Review | Your claim has passed all the edit processes, but has been selected by the Manufacturer for review. |
| 151 | Zero Claim Amount | Edit calculation has determined that no money has been requested or is payable. Please contact ServicePower. |
| 152 | Call Number Already Used | Call Number submitted has been used on a previous claim. Enter new call number. |
| 153 | ADMIN REVIEW-KPI DON’T CORRECT! | Claim is in Audit Review by Mfg. No action can be taken at this time. |
| 154 | Call Back Claim – No Parts or Labor | N/A |
| 165 | Call# Not Assigned to this Servicer | Call number on this claim is not assigned to this Service Center. Please enter a new Call Number. |
| 166 | Purchase Dt > Contract Start Dt | N/A |
| 167 | Contract Start Dt > Complete Dt | N/A |
| 168 | Contract Start Dt > Request Dt | N/A |
| 171 | Request Date > Received Date | N/A |
| 172 | Completion Date > Received Date | N/A |
| 179 | Bad Scanned Image | Hard Copy claim – scanned image was bad. Contact ServicePower. |
| 182 | Blank Section Code | Section code is required on all Aiwa Claims. Please enter code in the 6th field of the schematic location fields. |
| 183 | Suspended @ Time of Service | Repair Center was not an authorized Repair Center at the time of product repair. Please contact the Mfg. |
| 205 | Invalid Brand | Brand on claim is not a valid Brand for the Mfg. |
| 208 | Blank/Invalid Component Code | Verify model and search for the correct code |
| 237 | Whirlpool Recall | N/A |
| 240 | Part/Mileage Variance | Request Part or Mileage dollar amount is much different than the payable amount. Verify the request part or mileage amount requested. Please call ServicePower for further help. |
| 241 | Refurbished Unit Out Warranty | Unit is Refurbished. Repair is outside of the limited warranty period. |
| 242 | Exchange Req’s Written Auth | Authorization is required for exchange of this product. Enter an authorization number. |
| 267 | Invalid Model/Serial Comb. | This is a valid model and serial number, however, no shipment history is on file for the combination. Please verify model and serial numbers. |
| 268 | Part Covered Under MFG Warranty | N/A |
| 269 | Parts Out Of Warranty | N/A |
