At times when using the software, you may run into an issue that you are unfamiliar with or have general questions about how to operate ServiceWorks. This guide will provide a step by step process for the best way to ask these questions or raise attention to any problems you encounter: Creating a support ticket.
Creating a Support Ticket
First, log into your ServiceWorks account on the desktop and click the floating red question mark icon at the bottom of the screen
In the popup that appears click on the Submit A Ticket tab
Once clicked, you’ll be sent to our support site, one that is separate from the ServiceWorks app site, where you’ll need to login to the ticketing system.
If this is your first time using this function, you will be asked to log in or sign up. Please note, since this is a separate site, you will need to create a separate login and password as your ServiceWorks login credentials will not work or transfer over on this page.
Alternatively, you can set the username and password to the same as your ServiceWorks account for ease of use.
Once you’ve successfully signed in, you’ll be presented with a list of the following categories to assign your ticket to:
- Customer Support – For general support questions and issues
- ServiceWorks Workflow Options – This option is to add or edit certain workflows and features within your ServiceWorks subscription
When you’ve selected a category for your ticket, in the next screen is where you will define your issue or question in the fields provided. Try to enter as much detailed information as you can, as it will assist our support team in resolving your issue.
Once you’ve finished, be sure to hit Save to submit your ticket.
Checking on your Ticket Status
Once you’ve submitted your ticket to our team, you also have the ability to view and respond to messages from our support team within created tickets. In the upper right hand corner, you’ll see a small button that says Requests
When you click on this, a drop down will appear with all of the support tickets that your have previously entered that are still being worked on. You can click on the ticket number beginning with SS-#### to view the progress and respond to messages from our support team.
Need More Assistance?
Contact us:
Use the chat bubble on our site here
Email: support@service.works
Phone: 636-220-4363 Ext #1
