Business topics

Guide to Cleaning Service Branding

What is business branding, and how can you create a strong brand for your cleaning service business?

As the marketplace becomes more crowded and competitive, each business has to work harder at finding its niche. Twenty years ago, a neighborhood might have only had one business. Marketing just meant letting people know that business existed. 

Today, people have more choices. Your marketing needs to communicate exactly what kind of business you are, and who your target market is. That’s where branding comes in. Your branding lets people know — at a glance — whether you’re the welcoming, supportive business for beginners, the serious business for athletes, the prestige business for the social elite, or the affordable business for everyone else.

To reach your target market quickly and effectively, you’ll need to understand these topics related to branding: 

The cleaning service industry is a highly competitive one. Do you want your business to be the best in town? In order for your cleaners to stand out from the competition, it’s important that you have a strong and well-defined brand. Here is a blueprint for creating a strong brand identity for your cleaning service business.

  • What is business branding? 
  • Why is branding important for a cleaning service business?
  • How to define your cleaning business’s brand
  • What are the elements of business branding?
  • Tips for great branding
  • How to use the brand you’ve developed
  • Your brand kit

What is Branding for a Cleaning Service Business? 

Branding tells your audience what your business is all about and what makes you special. When all the elements of your business come together to create a cohesive image that people love, you have a strong brand.

You may be weakening your brand image if you aren’t deliberately reinforcing it every time you communicate with the public.

Why is branding important for a cleaning service business? 

Your business needs an identity that distinguishes it from other cleaning services. If your company visuals aren’t unique, you could come across as just another generic cleaning company.

Your target customers need to know what your cleaning service offers, and how it can help them. Visual cues are a great way to offer a snapshot of the services that you offer, and draw in clients who appreciate a particular type of work or level of quality. Your brand identity tells your clients exactly who you serve (them!) and why they should choose your business.

How to define your cleaning service’s brand

Begin with your target market customers:

  • Who are your best customers? Be specific – what neighborhoods do they live in and what are their household incomes? Think about what they may value?
  • What do they want from a cleaning service? A middle-class mom wants to keep her family healthy, while an upper-class couple with no kids might want to impress guests.
  • What colors, photos, and words do they associate with their goals? For example, a cleaning business promising family health will use lots of “clean” colors like turquoise and photos of children playing on the floor, while a business targeting the upper-class family would use photos of entertaining, or sprawling elegant rooms in shades of ivory and white.

Then think about your business:

  • What distinguishes your business from the competition?
  • Are the major selling features that set you apart from the rest?
  • What would your company look like if it were a person or a cartoon character? What does it sound like?
  • Can you condense your company’s personality into a single word or phrase?

The more clearly you can characterize your brand’s personality, the easier it will be to express it in a few photographs, colors, and components.

What are the elements of business branding?

Your primary objective is to communicate your brand in such a way that it’s immediately apparent. These components may be applied across all platforms and interactions with the general public:

  • Colors: Blue and grey are conventional, masculine hues, while orange and yellow are vibrant and modern. Red implies power; white signifies purity. Green is often used to represent nature or money.
  • Fonts can make a big difference, for example. Heavy, bold type may provide a considerably different mood than light, airy fonts.
  • Your logo is the ideal location to combine your color and font preferences, and it may also include a symbol or tagline. It will serve as a basis for all of your design decisions. (If you don’t have a logo yet, Constant Contact offers a tool to help you create one.)
  • Signature images: Choose powerful images that your target market will identify with — including photos of individuals who seem similar to them. Consistently use the same kinds of pictures in all of your advertising, media, posters on your walls, and so forth so that people will always recognize you. You know it’s a Nike ad when you see a black swoosh.
  • Design features: Rectangles, circles, spirals, thick lines, and patterns can all help you define your brand. For example, Adidas uses three distinct lines across all of their clothing lines.
  • Use of a tagline and phrases: Be deliberate in the use of your tagline and statements. In all of your social media postings, e-mails, and marketing, make use of carefully selected language that reflects your brand. When you answer the phone or welcome customers, teach your employees to utilize branded lingo.

Tips for great branding

Great branding identifies potential consumers with your company and explains what it can do for them. When your brand has a very strong presence, it can elicit strong emotions of loyalty, identification, and a connection comparable to that between friends or family.

Great brands appeal to customers’ aspirations — their dreams of who they want to be. People strongly associate shopping at Whole Foods with being healthy, using Apple products with being tech-savvy, and driving a Jeep with being adventurous.

How do your customers want to see themselves? Maybe as great moms, or as lords and ladies of a great manor, or as successful people who are managing their lives efficiently. Interacting with your brand should offer them a glimpse of their aspirations.

You can’t form a strong connection with others if you’re attempting to attract everybody as a client or mimicking other companies. You must first understand who your consumers are and be creative in developing a brand that reflects their personalities if you want to build a brand that people will connect with deeply.

How to use the brand you’ve developed

Imagine your brand identity as a magical paintbrush you can apply to everything your customer sees and hears related to your business.

  • Your website
  • Social media
  • Your emails
  • Advertising you do
  • Your vehicles
  • Uniforms you may wear
  • Your billboards
  • The way you answer the phone

Your customers will form judgments about your company based on these factors, so make sure they reflect your branding.

A final note

Take time to review everything your client sees and hears, and make sure you’re sending a strong and consistent brand message.

Branding is a powerful way to connect with your customer. When your brand is closely related to your customer’s identities, it will resonate deeply with them and you’ll attract loyal lifetime customers.ServiceWorks can help you run your business efficiently so your customers remain happy and give you terrific word-of-mouth advertising. Check out our two-week free trial, no credit card necessary.