Release Notes

Weekly Update: November 11th, 2023

System Patches and Updates for November 11th, 2023

The following issues, patches, and updates were addressed in our latest update to ServiceWorks:

New Features

  • Credit Card Payment Failed template has been added to create custom payment declined messages
  • Skill-Based Assignment; allows for the automation of assigning technicians to jobs based on their current skill set and availability.
  • Multiple template selections can now be created for Estimates, Invoices, and Appointment Reminders by Job Type
  • Product Search link has been added to Products section
  • Skill-based Broadcast

Resolved Issues

  • POS Tickets now apply credit card processor fees correctly
  • Resolved issues with e-blast function not working properly
  • Warranty invoices now displays correct billing information

Mobile App

  • Resolved errors with the calendar not displaying jobs correctly
  • Addressed issues with filled forms from mobile app


  • Preference notification toggle added for Tech Arrival

We update ServiceWorks over the weekend when a patch or update will also affect the mobile app. This prevents our customers from getting an update notice on their mobile devices when starting their workday. Please look for our Maintenance Notification Emails. Please note, the morning after a promotion to the system you may see some temporary slowness when first logging into your account. This will clear up quickly as your system takes in the new updates

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