What This Report Does:
Generates a list of warrantied jobs that were rejected within a specified time frame
Upon opening this report, you’ll have the options for filtering your search by a specific Once finished with your selections, click Run Report to continue
Once generated, you will be able to view the following information within the report:
- Ticket# – Displays the job’s assigned ticket number
- Job Type – Displays the assigned job type
- Type of Call – Displays the assigned call type
- Call Source – Displays the assigned call source
- Issue Description – Displays the text within the “Job Description” field
- Brand – Displays the item’s assigned brand
- Product – Displays the item’s assigned product family
- Model# – Displays the item’s model number (if applicable)
- Serial# – Displays the item’s assigned serial number (if applicable)
- Created At – Displays the time and date on which the job was created
- Customer – Displays the name of the customer associated with the job
- Address – Displays the customer’s associated address
- Trip – Displays the number of trips for the job
- Tech Name – Displays the name of the technician assigned to the job
- Parts – Displays any added parts for the item
- Down Payment – Displays the total amount of down payment taken for the job
- Parts Payment – Displays the total amount due for parts on the job
- Labor Payment – Displays the total amount due for labor on the job
- Tax – Displays the total amount of tax applied on the job
- Total Payment – Displays the total amount of payment due for the job
- Paid By – Displays the method of payment used for the job
- Assigned At – Displays the time and date on which the job was assigned to a technician
- Reached At – Displays the time and date on which the technician arrived at the requested service location
- Left At – Displays the time and date on which the technician marked the job or trip as completed
- Job Note – Displays any text within the “Job Note” field
- Remarks – Displays the text within the “Explanation of Services” field
- Visited – Displays whether or not the job has been visited
- Completed – Displays whether or not the job has been completed
- Issue Resolved – Displays whether or not the issue has been resolved
Need More Assistance?
Contact us:
Use the chat bubble on our site here
Email: support@service.works
Phone: 636-220-4363 Ext #1
