SMTP setup for Zoho

Setting Up Your Personalized Email with Zoho

Go to below link

TFA – Two Factor Authentication – Zoho Mail

Generating Application-Specific Password

If two-factor authentication is enabled for an account, then the users have to provide the application-specific password when they access their account via POP/IMAP or Active Sync. To generate an app-specific password,

1. Login to Zoho Accounts
2. From the left menu, navigate to Security and click App passwords
3. Click Generate New Password.
   
4. You will be asked to give a name the name of your application for future reference. Enter the name and click Generate.
   
5. Your password will be generated and it can be used to login from one application.
   

Follow below link to add “Multiple from Address”

Send email from a different email address or alias – Zoho Mail

Different ‘From’ Email Address

By default, your Zoho account’s email address will be set as your ‘From’ address. You may also have email aliases or group aliases as ‘From’ address, in case your domain email is hosted with Zoho. You will not be able to delete the email aliases and group aliases from the ‘Send Mail As‘ list.

Apart from that, the users can also set up their email addresses of various email service providers like Outlook, Gmail, etc., as External From addresses, to send emails using those addresses from Zoho Mail itself. It is strongly recommended to use custom SMTP server settings (SMTP details provided by the other provider) to send emails from Zoho Mail.

If you choose Zoho SMTP, you may be required to verify your email address through a verification process. Also using Zoho SMTP may result in ‘On Behalf Of’ being displayed with your Zoho Mail email address in external email clients like Outlook, Gmail etc.

External ‘From’ Addresses

You can send emails using external email addresses of various service providers like Outlook, Office 365, etc., from Zoho Mail. The steps to add External From Addresses are given below.

Steps to Add Custom ‘From’ Address – Outlook/ Office 365

You can use your Outlook/ Office 365 email address to send emails from Zoho Mail using the following steps.

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As >> Add new From email address.
3. Choose Outlook/ Office 365 in the options listed under Choose your external mail account provider in the preview pane.
   
4. Provide the preferred Display Name for the outgoing email address.
   
5. Provide the Outlook/ Office 365 email address in the Email Address field.
6. You can also Add ReplyTo Email Address before authenticating a ‘From’ email address.
7. Click Authenticate.
8. Provide the password for your Outlook/ Office 365 account in the account login window.
9. Click Yes in the authenticator window and your Outlook/ Office 365 email address will be added to your External From Addresses listing.

Steps to Add Custom ‘From’ Address – Custom SMTP

You can set up your external From address to send emails using your own SMTP (Outgoing) servers. In this case, the email the recipients will not see ‘On behalf of’ seen in some email clients like Outlook.

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As >> Add new From email address.
3. Choose Zoho/ Others in the options listed under Choose your external mail account provider in the preview pane.
   
4. Provide the preferred Display name for the outgoing email address.
5. Provide the Email address from which you want to send the email.
   
6. Choose ‘Custom SMTP’ to provide the server details.​
   
7. Provide the SMTP server name, Port, and select the Authentication type.
8. If authentication is required, provide the credentials in the Authentication section.
9. You can also Add ReplyTo Email Address before authenticating a ‘From’ email address.
10. Click Send Verification.
11. If your server authenticates your credentials, the email address will be automatically added and the verification process will be automatically skipped. 
12. If your server does not require authentication, you need to verify your email address using the confirmation code, before sending mail from that account.
    

Update Password for External From Address using custom SMTP

If you have changed your password in your source account, you will not be able to send emails, without updating the Password for the Outgoing Server. 

1. Login to Zoho Mail.
2. Select Settings >> Send Mail As.
3. Click the particular email address under External from addresses for which the password should be changed.
4. Make the required changes in the server details and outgoing authentication.
   
5. Click Update to exit.

Steps to Add Custom ‘From’ Address – Zoho SMTP

When you add an email address to send an email using Zoho SMTP, the recipients may see an ‘On behalf of’ tag along with your Zoho Email address. The steps to add an email using Zoho SMTP are given below.

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As >> Add new From email address.
3. Choose Zoho/ Others in the options listed under Choose your external mail account provider in the preview pane.
   
4. Provide the preferred Display name for the account
5. Specify the Email address from which you want to send Email from
   
6. Select Zoho SMTP to send email using Zoho SMTP server – Some email clients may display your Zoho Email address and mention ‘On behalf of’ in the header section.
   
7. Click Send Verification.
8. You have to verify your email address before sending mail from that account.

Steps to Verify the Custom ‘From’ Address

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As.
3. In the ‘Send Mail As’ page, click the ‘Verify’ option corresponding to the email address.
   
4. A dialog box requesting the confirmation code appears.
   
5. In the specified email address, you would have received a confirmation mail from Zoho.
6. In the Zoho Mail dialog box, enter the Confirmation code sent in the confirmation email.
7. Click Verify to confirm and save the settings.
8. You can also click resend, to resend the Confirmation code if you are unable to find the email from Zoho.

Associate Default ‘From’ Addresses for Accounts

Once you have added the Custom ‘From’ Addresses, you can associate different Email addresses with various accounts configured. Each time you open the composer in the mail UI, the added custom ‘From’ address will appear as the default ‘From’ address for the account.

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As.
3. Click on Set Default Address option on the top right corner in the Send Mail As tab.
   
4. Click the drop-down icon in the Default from email address field.
   
5. Choose the External From Address/ Alias to be associated as the default from address for that account.
6. Click Save.

ReplyTo email address

You can set a ReplyTo email address for any of the external ‘From’ addresses that you configure.

1. Login to your Zoho Mail account.
2. Select Settings >> Send Mail As  
3. Click on the Edit button across the From address for which Reply To needs to be added.
4. Click on the Add ReplyTo email address.
   ​
5. Enter the desired ReplyTo address and click Update.
6. A verification email will be sent to the ReplyTo address. Click on the Verify ReplyTo button.
7. Enter the Confirmation code sent in the verification email.
8. Click Verify.

The entered email will be added as the ReplyTo address for the particular From address.

Configuring SMTP Settings for Zoho in ServiceWorks

Now that you’ve setup and enabled your SMTP server, you can now connect it with your ServiceWorks account. To begin, click on the cogwheel in the toolbar to open up the Configurations Tab and navigate to Notification -> Personalized Email

In the Personalized Email menu, you’ll have the following options available for enabling your personalized email account:

Once you’ve reached the Personalized Email screen, enter this information in the fields:

Check the Personalized Email checkbox to ensure this feature is enabled

SMTP server: smtp.zoho.com

SMTP port: 465 for SSL, 587 for TLS

Enter From Id: Enter your email address

SMTP username: Your email address again

SMTP password: Your generated password

Check the Is SSL Enabled checkbox (if using SSL)

Once finished, click Save to continue. Once finished with the setup, we recommend sending a test email to ensure the setup process has occurred properly

Ports and Server Addresses for Zoho

Below is additional information on the ports and server addresses available for SMTP configuration:

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