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Personalized Email Setup – Yahoo Mail

Before you begin the configuration, make sure you have access to your Yahoo Mail account. Open your web browser, visit Yahoo Mail, and log in using your account credentials.

Enable Less Secure Apps

  • Log in to your Yahoo Mail account.
  • Go to your “Account Info” page by clicking on your profile picture at the top-right corner and selecting “Account Info.”
  • On the “Account Info” page, click on “Account Security” in the left-hand panel.
  • Under the “Less secure app access” section, turn on the toggle switch to allow less secure apps.

Please note: the option of using “Less Secure Apps” is not available for people who have enabled “Two-Step Verification”. 

How to Do Two-Step Verification in Yahoo Mail?

  • Log in to your Yahoo Mail account.
  • Go to your “Account Info” page by clicking on your profile picture at the top-right corner and selecting “Account Info.”
  • In the “Account Info” page, click on “Account Security” in the left-hand panel.
  • Under the “Two-step verification” section, turn on the toggle switch to enable two-step verification.
  • Follow the on-screen instructions to set up the two-step verification process and verify your account using a phone number.

How to Generate an App Password in Yahoo

You need to generate a Yahoo app password when you have enabled “Two-Step Verification” for your Yahoo account. The app password is used as an alternative to your regular account password when configuring Yahoo SMTP in email clients that do not support the two-step verification process directly. Here’s the step-by-step process to generate a Yahoo app password:

  • First, go to “Account Settings”
  • Click on “Account Security” option
  • Now, click on “Generate app password” under the other ways to sign in option
  • There will be a popup on your screen. Click the blue “Get Started” button in the popup.
  • Now, there will be an option to “enter your app’s name”. Write down the app you are trying to connect your Yahoo account with to remember the service you are generating the password for. Example: “SmartLead” or “WordPress”.
  • Next, click the “generate the password” button. You will see the password on the screen. Note it down. 

Configure Outgoing (SMTP) Server

  • Enter the SMTP Server and the Port number in the designated fields.
  • Select the encryption method. For increased security, it is recommended to choose “STARTTLS” (sometimes referred to as TLS) with port 587. If you prefer using SSL/TLS, choose port 465.
  • Provide your full Yahoo email address as the Username and enter your Yahoo account password.
  • Save the SMTP settings and proceed to test the configuration.

Now that you’ve setup and enabled your SMTP server, you can now connect it with your ServiceWorks account. To begin, click on the cogwheel in the toolbar to open up the Configurations Tab and navigate to Notification -> Personalized Email


In the Personalized Email menu, you’ll have the following options available for enabling your personalized email account:


Once you’ve reached the Personalized Email screen, enter this information in the fields:

Check the Personalized Email checkbox to ensure this feature is enabled

SMTP server: smtp.mail.yahoo.com

SMTP port: 587 (465 will also work)

Enter From Id: Enter your email address

SMTP username: Your Yahoo Mail email address

SMTP password: Your generated password from Yahoo Mail

Check the Is SSL Enabled checkbox (if using SSL)

Once finished, click Save to continue. Once finished with the setup, we recommend sending a test email to ensure the process has been successfully completed

You will need to log out of ServiceWorks as well as close any open ServiceWorks tabs to complete the setup process


Need More Assistance?
Contact us:
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Email: support@service.works
Phone: 636-220-4363 Ext #1

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