The following issues, patches, and updates were addressed in our latest update to ServiceWorks:
Resolved Issues
- Serialized Item View in Inventory
When “Show Only Items on Hand” is enabled, the export will correctly include only items currently in inventory. When this setting is disabled, the exported data will show all available serial items. - Customer Payment History and Invoice Payment reports now display the same payment amounts.
- Job Note field is now matched to the Special Instructions field when using ServiceBench integrations.
- Restored visibility to the submission button in the Edit Job page for warranty claims.
- Restored visibility to ServicePower jobs in notification bar.
- System now verifies the availability of all required parts before transitioning any jobs with newly received parts to the Ready to Reschedule status.
- Item location bin dropdown now shows all bins regardless of stock.
- Returned or voided POS items now become available in inventory while remaining allocated in the job, with quantities and tracking updated accordingly.
- Restored functionality to the “Next” icon on the inventory item view.
- Tax amounts on Instant Booking pages are now calculated after applying discount amount.
- Resolved issue where items (serialized or non serialized) could not be readded to the inventory after being deleted from a job.
- Items entered into the system by either adjusting the quantity or receiving a purchase order will now correctly allow for the part to be allocated to the job, even if originally out of stock.
- The system now verifies the availability of all required parts before transitioning any jobs with newly received parts to the ‘Ready to Reschedule’ status.
Enhancements
- Users can now initiate PO returns for Reliable Parts from any purchase order with the parts present.
- Added a Location column to the Items Received report.
- Claims Processor Error Message – Invalid Credentials
Now when attempting to integrate any claims processor within ServiceWorks, an error message will appear if the credentials entered do not match an existing account.
- Call Codes & Service Types
Previously entered call codes and types can now be saved and accessed via dropdown menu.
We update ServiceWorks over the weekend when a patch or update will also affect the mobile app. This prevents our customers from getting an update notice on their mobile devices when starting their workday. Please look for our maintenance notification emails. Please note, the morning after a promotion to the system, you may see some temporary slowness when first logging into your account. This will clear up quickly as your system takes in the new updates.
Need More Assistance?
Contact us:
Live Chat: app.service.works
Email: support@service.works
Phone: 636-220-4363 Ext. 1
