March 2026 product Update:
1. Availability Sync with ServiceBench…………………………………………………………………………………………………… 2
2. Instant Booking Enhancements…………………………………………………………………………………………………………. 3
3. Added a new column in the Warranty Claims page named “Created At/Job Age.”………………………….. 5
4. New Report added – Warranty > Warranty Payments ……………………………………………………………………… 5
6. Changed the following field labels on the Job Page to improve consistency and readability…………… 7
7. Changed “Customer Note” field label to “Internal Customer Note.”………………………………………………… 7
8. VOIP – Outgoing call allowed during an active call…………………………………………………………………………….. 7
10. ServicePower Availability – Capacity Sync Enhancement……………………………………………………………….. 8
11. Enhancements done in Mobile App………………………………………………………………………………………………. 10
Latest System Enhancements & Improvements
- Prerequisite in ServiceWorks – The zone should be checked and saved in the Claim Processor under the 3-Dot Zone Mapping.
After the process runs in ServiceWorks, any changes or modifications in the following areas made in ServiceWorks will automatically besynchronized with ServiceBench.
1: New zones added in ServiceWorks.
2: Any Zone name updated in ServiceWorks
3: New zipcode added in ServiceWorks
4: Any zipcode deleted in ServiceWorks
Where do you find the updates in ServiceBench?
In ServiceBench navigate to Jobs -> Service Job Configuration -> Manage Location -> Manage Zone -> General information for zone and coverage for Zip codes addition and deletion
- Prerequisite in ServiceWorks – Capacity should get added in time ranges from 3 dots of claim processor.
After the process runs in ServiceWorks, any changes or modifications in the following areas made in ServiceWorks will automatically besynchronized with ServiceBench.
1: Capacity updated for a zone for ServiceBench dispatches.
2: Capacity got changed for a zone for ServiceBench dispatches.
3: Zone blocked in ServiceWorks.
Where do you find the updates in ServiceBench?
In servicebench navigate to Jobs -> Service Job Configuration -> Manage Location -> Manage Zone -> Coverage.
- Instant Booking Enhancements
- New Opt-In Section Added: A dedicated Opt-In information section has been introduced on the Instant Booking page, displayed separately from the credit card/payment section.
- Independent Visibility: The Opt-In section remains visible regardless of whether the payment section is enabled or disabled.
- Phone Number Field Added: A phone number field is now available within the Opt-In section. The phone number field is optional and not marked as a required field.
- Optional Opt-In Selection: The Opt-In checkbox is not mandatory, allowing users to submit the form without selecting it.
Note: Users can successfully submit the Instant Booking form without entering a phone number or selecting the Opt-In checkbox.
- Compatibility Across Views: The Opt-In section works seamlessly in both Single Page and Wizard views of the Instant Booking form.
Note: All existing Instant Booking functionalities continue to operate normally after the addition of the Opt-In section.
- Added a new column in the Warranty Claims page named “Created At/Job Age.”
This column represents the date when the job is created in ServiceWorks and how old the job is from the Created At date to today’s date. This will help tracking how long a job has been pending or in progress.
There can be two scenarios:
- Scenario 1: If Auto Accept is enabled:
The job is created on the same day it is dispatched from the source.
- Scenario 2: If Auto Accept is disabled:
The job is created when it is manually accepted and assigned from the notification panel.
Warranty Payments Report displays all payments made for warranty jobs, invoice-wise. It Shows multiple payments against a single invoice, if applicable.
This report supports filtering by:
- From–To Date Range
- Vendor Type
- Vendor ID
Special feature:
When filtered by a single Job Number, the report displays all related payments, ignoring other filters (date range, vendor type, vendor ID).
Includes a Details link to view complete payment information.
If multiple status updates are available, they will be displayed sequentially (first, second, and so on). It ensures that all third-party status updates are visible in the correct order.
If you click on “Get Status” it will open the following window where all the statuses are shown.
If you click on the three dots, the status list will open.
- Changed the following field labels on the Job Page to improve consistency and readability
- Changed “Type of Call” to “Call Type”
- Changed “Source of Call” to “Call Source”
On both the Customer Page and Job Page, the label “Customer Note” has been updated to “Internal Customer Note.”
When you are already on a call, you may see a message like “You are already on a call.” Even then, you can still dial another number and connect with a different customer.
When you initiate this second call, your first (ongoing) call will automatically be placed on hold. After finishing the second call, you can end it and return to your previous conversation.
To do this, go to the Active Calls section, where you will see the list of ongoing and held calls. From there, you can select the earlier call and click Resume to continue the conversation.
- Duplicate dispatches or job tickets detection and highlighting in ‘Red’ across all service providers
Their is further enhancement to increase visibility for duplicate jobs from all service providers like LG, ServicePower, ServiceBench, NSA etc. Jobs received from any service provider are checked for duplicates, and in case of a duplicate job, they are highlighted in red in the “View All” section.
This is implemented for all jobs received from a service provider, irrespective of whether they are automatically accepted through “Auto-accept” or manually accepted from the “Notification” section. In addition to this, validation is implemented to check that non-duplicate jobs are not highlighted.
There is an enhancement regarding the transmission of technician availability (capacity) from ServiceWorks to ServicePower, ensuring accurate workforce scheduling and job allocation. The update requires aligned configuration in both ServicePower and ServiceWorks, including the creation of Groups in ServicePower that exactly match Zone names in ServiceWorks, with each Group mapped to a single Area and Technician.
Dispatch Office names must be consistently configured across ServicePower and ServiceWorks (Claim Processor) to enable successful synchronization.
When “Update Area” is enabled, Zones and their associated Zip Codes (add/update/delete) are synced from ServiceWorks to ServicePower.
When “Update Capacity” is enabled, technician records are created and updated per zone—since ServicePower maintains one technician per zone—even if a single technician is mapped to multiple zones in ServiceWorks. Capacity updates include predefined time slots (All Day, AM, PM), and only technicians with non-zero capacity are synced; This enhancement ensures seamless syncing of Zones, Zip Codes, Technicians, and their Capacities, while enforcing key rules to maintain data integrity and uninterrupted job flow.
- The iWallet feature has been implemented
- Mandatory completion of Disclaimers
- Cancel Job feature added in Job Detail screen
- Payment via QR Code added
- Product Image Management
- Dispatch Links added in Job List
- Dispatch Screens added
A. The iWallet feature has been implemented
This feature is used to support cheque collection through a structured digital process.
From the Payment screen:
- Users can select the iWallet option
- Enter cheque details as required
- Complete the payment flow using the iWallet process
This improves tracking, ensures proper documentation, and standardizes cheque collection within the app.
B. Mandatory completion of Disclaimers
If a company has set up Before Disclaimers, users must complete them before marking a job as arrived.
When the Arrived button is tapped:
- The app will prompt for the customer’s signature
- All required disclaimers must be completed before continuing
This ensures compliance before starting the job.
C. Cancel Job feature added in Job Detail screen
Users can now cancel a job directly from the Job Details screen.
Steps:
- Open the Job Details page
- Tap the More button (top-right corner)
- Select Cancel Job
- Confirm the action in the popup
After confirmation:
- Select a Cancel Type (required)
- Then select a Cancel Reason
- Optionally, add a note
Once completed, the job will be cancelled.
D. Payment via QR Code added
A payment QR code is now available on the Job Details screen.
When the QR code is tapped:
- A popup appears with options to:
- Send the payment link via text
- Open the payment page externally
This makes it easier to share and complete payments.
E. Product Image Management
Users can now view, zoom, and manage multiple product images.
Key Features:
- Supports multiple images per product
- Double-tap to zoom in on images
- Option to delete images
How it works:
- Open the Job List
- Go to Product Items
- Tap on any image
- View all images in a gallery
- Delete images if needed
F. Dispatch Links added in Job List
The Job List page now includes Dispatch Links.
- These appear as highlighted (blue) text
- Tapping a link opens the related Dispatch screen inside the app
This provides quicker access to dispatch-related actions.
G. Dispatch Screens added
Description:
New dispatch screens have been added for the following services:
- NSA
- LG
- Service Power
- Service Bench
From the Job List page, users can tap on the Dispatch Link to open these screens.
Each screen is designed to handle its respective service flow, making navigation easier and improving overall workflow efficiency.
