It’s going to be two decades post-millennium very soon. Field service management are seeing tremendous growth and revolution from operational and technology perspective. Technology was just like a accessory before, but now it’s driving the decisions of your business growth. It’s not any more the reason to use a website for ease of data entry and collection, because excel is getting overwhelming. It’s more the day and age of the data analysis that you have in store. How does these data can predict what’s going to happen next. With this massive change in the perception of field management software, it’s interesting to find out what is going to become the next trend to seep through field service management.
Great Field Service management companies are already looking and planning for 2020 and beyond. There is plenty to discuss about the future of the industry. Whether you work in HVAC, fire and life, facilities maintenance, IT Support, oil and gas or service industrial equipment, you need to be prepared for what the future brings. Here are some predictions to keep your eye on for 2020. Great Field Service management companies are already looking and planning for 2020 and beyond.
Field Service Management Market to be Worth $4.45 Billion
It seems like the field service management market doesn’t slow down. In 2019, the industry had a value of $2.9 billion. It’s growing so fast due to the rate in which organizations are maximizing efficiency efforts. As well, it’s growing because of the continued deployment of work order management systems, field service software and mobile field service apps. And there is little sign it is slowing down, as the industry should reach $5.9 billion by 2024. That means there is plenty of opportunity for growth if companies are willing to work for it.
Growth in the industry and field service management software go hand-in-hand. As leaders in the industry try to find more ways to be efficient, they are turning to software solutions to automate as much of the process as they can.
Mobility will drive 75% of Organizations
Mobility is the name of the game in field service management. If you are looking for a field service software, you have to look for one that has not only a mobile app component to it but also that it can support offline work. Without it, it’s not providing the automation and efficiency you need. Mobile field service apps do everything for a technician. It helps them get to the next service call with routing tools. All of their work orders on put on the mobile for easy access. It’s how the complete checklists and other documents. And it is how technicians are having greater access to service history and other information to help them complete calls faster.
Mobile field service apps have become such an important part of field service management. 80% of field service management organizations say mobile field service apps are required to improve efficiency and speed up personnel. And 44% say it is needed to complete against the pressures of the industry. And 41% say it is required to deal with the increase in the volume of service requests. Paper-based work orders are a thing of the past. A connected and mobile work order management system is needed in today’s environment.
IoT Will Out Number Humans
By 2020, it’s predicted that 26 times as many connections will be made between things, than humans in the world. With the rise of things such as the Internet of Things (IoT), connected equipment has become the norm. Machine to machine learning is how field service management teams are coping with the stresses of the increased volume of service calls. With mobile devices being a large portion of that, it’s no surprise why mobile field service apps are a huge part of field service management.
These connected devices are also a reason the industry is moving from preventative maintenance into predictive maintenance. No longer is it good enough to provide service to hopefully prevent downtown. Now, field service management is about ensuring there is no downtime. Connected devices through IoT is sending signals back to field service software when equipment isn’t working properly. Work order management systems automatically produce work orders and service calls are dispatched to fix the problem before it occurs. Or, remote assistance is now being looked at as the next way of solving problems. Customers are taking on repairs with remote assistance from skilled technicians. But it’s all led by IoT and the massive world of connections that are now being made.
AI will Monitor 10% of All Field Service Work
Artificial Intelligence is making service management smarter. AI is becoming responsible for scheduling decisions, automation and is growing application for work order management systems. By 2020, it’s predicted that 10% of all field service work will be monitored by some form of AI. That means a machine will be watching a machine to ensure it is working at it’s set calibrations. In this case, working with IoT, AI will help fill the gap in the workforce that technicians aren’t able to fulfill.
AI is being used for everything. From scheduling to work orders to lifecycle management and customer communications. The result is a smoother and more seamless workflow, better accuracy and optimal customer experience. Data collection and analysis is also a function that AI has had a large effect on. Information is being shared between the equipment and that data is being processed at a fast speed by AI. Route optimization is being completed by AI tools to reduce driving times. It’s literally about working smarter and not harder in field service management.
Your goal for 2020
If you haven’t yet decided to optimize your service delivery with a work order management system and mobile field service apps, 2020 might be the year to finally deploy such a system. Which means you better start looking now before the turn of the new year. And if you already have a field service software, then you need to take into account all the possible breakthrough that is going to happen in this industry and analyze how your business can benefit from this machine and human collaboration. If you need to see in action what your future might look like just go here to unlock the mystery.