Digitalization has been the biggest tech disruptor in the field service. When we analyze the field service market trends, we observe that businesses who provide a digital platform perform better than those who still adopt traditional practices. Whether it is journalism or travel agencies; if you don’t adopt the digital disruptors then your revenue can decline. The businesses of today are based around customer experience and augmented products. So, if you are based in the field service sector then you must implement the new technology if you want your business to do well.
For your convenience we have put together a list of top 5 tech disruptors in Field Service;
1. Cloud Services and Mobile Accessibility
Smartphones are abundant and most of the web traffic comes from mobile phones. This trend isn’t going away anytime soon rather it’s going to amplify over the next decade. Due to this, costumers expect that they can access services and information from anywhere without any inconvenience. The best solution for addressing this demand is cloud services. As they allow instant accessibility to information which can be downloaded, retrieved, and read from any place of convenience. With the launch of 5G services it is expected that future business models would have to be centered around cloud based solutions. Service Works is a cloud based platform designed to work with all devices, anywhere – Mobility is the name of the game here.
2. Machine Learning
The devices and gadgets used today get smarter and smarter today. They have the ability to send all kind of data to technicians and manufacturers. But this data is of no use if your business lacks the appropriate tools for analyzing it. Machine learning allows us to instantly analyze “Big Data” and process the required outputs. Machine learning based algorithms can easily detect patterns and repetition of behavior in data from device sensors, manufacturers, and customers. This allows us the opportunity to address problems before they even take place. This is called predictive maintenance and it promises lower downtimes, less breakdowns and improved efficiency.
3. Artificial Intelligence
AI is redefining the way a business does it scheduling and planning. AI based tools take into consideration parameters like customer location, expertise of technician, history of device, available inventory and required tools. Then they provide optimum suggestions about which technician is suitable for being dispatched to solve this issue. AI based solutions promise better repair times, improved first attempt fixing rates, and improved real time efficiency. You get the complete AI feature with Service Works.
4. Internet of Things
IoT provides improved connectivity between manufacturing machines and customer used devices. IoT generates instant notification if any failure in machines or devices takes place. This helps in avoiding health and security hazards.
IoT can be used to provide better augmented products as it helps in providing better repair services. As soon as a customer experience a technical malfunction in his/her product then they will get a repair offer before they even file a complaint thanks to IoT.
5. Augmented and Virtual Reality
After their tremendous success in the gaming industry, VR and AR are now expanding to other industries as well. VR goggles provide field service technicians access to a lot of useful information. The AR overlays can allow them to peek into machines. VR allows them to consult remote experts by sharing the issue with them in real time. The improved access to visual information is very important for better services and this solution is best provided by AR & VR.